Partner Happiness Manager (Account Manager)

Fully Remote

Are you a self-starter passionate about your users and technology hungry for growth and success? Then read on…

Schools spend $1.3 billion every year on administration software alone and $12 billion on overall operations. This is a large market that has a lot of need and is ripe for disruption.

Helios Ed is delivering SaaS business and HR solutions to school districts and charters. Districts and schools across California and the nation are saving 73% time and cost by streamlining their processes and reducing overhead. It helps districts go paperless and enables administrators to get the right insights from their data. Helios is headquartered in San Ramon, California.

Summary

If you love building relationship and rapport with users, and can manage projects and be detail-oriented, this role would take you to the next level. Helios Ed is seeking a Partner Happiness Manager (Account Manager) who can work with our expanding base of customers to onboard them and keep them happy and satisfied with our products.

Helios offers an attractive package and provides challenging and fulfilling work in the education space. You can help make our schools better and ultimately make on impact on the children. Best of all, you get to grow with an innovative company that can even take you to the career growth you are looking for.

This role will be responsible for ensuring our customers are using the product happily. Being a people person, you will need to build great personal relationships with users, guide them on getting the product setup, and ensure their complete satisfaction.

What You will be doing:

• Build relationships with customers and users, listen to their inputs, and be their champion and best friend
• Help new customers onboard and start using the product
• Manage implementation projects, meet and gather required information, ensure timely setup and launch within their organizations
• Pay attention to detail on their implementation projects, ongoing use, and continued use of the product
• Coordinate with various teams to ensure they are happy and fully using the product
• Resolve any frustration or challenges users face, and work with them to ensure they are satisfied and supported
• Handle difficult situations with ease leading to overall customer satisfaction
• Be the bridge between users and technical support
• Outreach, check in and meet regularly with existing customers to achieve these goals
• Document user requirements and use cases
• Help setup the product

What You need to have:

• Ability to build strong relationships with people, be their “best friend”
• Strong people skills as well as verbal and written communication skills
• Project management skills and be very detail-oriented
• Pro-active approach to managing customer accounts

Education and Experience:

• Bachelor’s degree in any field required
• 5+ years’ experience in customer service/support or account management roles for a software product
• Experience in education a huge plus

Why you will want to work for us:

• Attractive package including salary and bonus
• Great benefits including health, dental, vision, and paid time off
• On the job training and onboarding
• Grow with an innovative company in a rewarding role working with our schools
• Employee friendly startup culture with the capability to be heard and make a difference
• Work directly with company leaders

Helios Ed is committed to the policy that all persons have equal access to its programs, facilities and employment without regard to race, color, ancestry, national origin, age, gender, sexual orientation, gender identity, age, religion, creed, disability, medical condition, genetic information, marital or veteran’s status.