Substitute Assignment via Phone - Employee Guide

You can report an absence using the Helios employee portal online or via a phone number. Please refer to the Employee Portal guide on this topic for how to report an absence online. This guide will tell you how to call in to report an absence.

1. Dial the number provided by your school/district
2. Press 2 to pick a substitute assignment
3. Enter your registered home or cell phone number
4. Enter your PIN. If you are calling for the first time, your PIN will be your birth date in mmddyyyy format without the slashes. For example, if your birth date is 2/3/1980 your PIN will be 02031980.
5. To choose a date for the assignment, press 1 for the same or next day, 2 for the day after, or 3 to enter another date
6. If you wish to enter another date to search for an assignment, enter the date in mmddyyyy format
7. It will tell you the assignment if available with location, teacher and time
8. Press 1 to accept the assignment, 2 to listen to the next assignment or 3 to go back and select another date
9. Once you accept the assignment, it will then save it so wait to hear the confirmation message for the assignment
10. You can now hang up or press 4 to review upcoming assignments briefly