Qualifications:

• Bachelor Degree required; will consider Associate’s Degree/two years of college + two (2) years of related work experience ­OR four (4) years of related work experience (plus any additional required experience)
• Bilingual English and Spanish preferred
• Minimum of two (2) years of considerable experience in data-driven enrollment operations and complex data modeling that result in sustained growth in enrollment, diversity, academic quality, and increased retention.  
• Knowledge of customer service techniques, on-line student information systems, principles, and methods, and organizational and personnel management. 
• Demonstrated leadership or management experience. 
• SchoolMint knowledge for enrollment and re-enrollment. 
• Experience or commitment to working on a team as well as across teams 

Director of Strategic Student Recruitment, Enrollment and Retention

The Organization

Camino Nuevo Charter Academy (CNCA) is a network of charter schools serving students across the TK-Post Secondary continuum in the Greater MacArthur Park neighborhood of Los Angeles.  Pueblo Nuevo Education Development Group (PNEDG) is CNCA’s resource development and capacity building arm. PNEDG invests in young people to foster personal transformation and generational social change.  PNEDG staff support and build capacity for CNCA schools in achieving their vision.  The organizations are grounded in the beliefs that public education is a civil right and all students deserve an excellent education that will prepare them for success in life. At CNCA/PNEDG, we recognize that lower income and immigrant communities often face institutional and cultural barriers that create impediments to students’ success, and that an excellent education must eliminate these barriers. We integrate a strong focus on progressive, research-based academics with a holistic, place-based approach to serving our students. Currently, CNCA has six campuses that serve approximately 3,500 students from TK through 12th grade. Our goal is for CNCA graduates to be equipped with the skills, knowledge, and worldview necessary to be literate, critical thinkers and independent problem solvers.

Organizational Leadership Capacities

We believe that every individual who works at the Camino Nuevo Charter Academy Home Support Office must embody key mindsets and possess foundational skills to contribute to the organizational leadership of the organization.

Mindsets

• Commitment to and belief in CNCA’s mission and vision
• Belief in and embodiment of the CNCA Anchors in all aspects of the work
• Commitment to the vision of a progressive, socially-just education and is able to inspire others towards that vision
• Solution orientation and belief in supporting others to be the same
• Commitment to an asset-based, capacity-building approach
• Commitment to equity, diversity and inclusion

Skills

• Ability to support an inclusive, positive and high performing culture
• Ability to take ownership in the day-to-day and overall success of the organization
• Ability to think critically, use sound judgment and problem solve
• Ability to work independently and proactively and to seek support and guidance when appropriate
• Strong organizational and time management skills, with an ability to prioritize competing projects in a fast-paced, fluid environment
• Effective collaboration with individuals at all levels of the organization
• Respect, humility and discretion to work effectively with all stakeholders, including colleagues, families and members of the community
• Strong self-awareness and ability to reflect

Location: HSO

Supervisor: Vice President of Student and Family Supports

Work Periods: Full Time, 12 Month

Direct Supervision Exercised: None

Class:  Classified, Exempt

The Opportunity: 

Under general supervision of the V.P. of Student and Family Supports, the Director of Strategic Student Recruitment, Enrollment and Retention will provide leadership, collaboration, and functional project management, with the use of analytic practices, to manage enrollment and recruitment across all CNCA campuses. The Director and their team will work to address enrollment challenges and coordinate campus leaders to maintain student recruitment and enrollment.

Responsibilities:

Strategy and Vision Setting Responsibilities

• Develop and oversee the execution of the student outreach and enrollment strategy, including new student recruitment and returning student re-enrollment
• Provide guidance, support, and oversight to school sites on retention efforts for current students
• Establish and cultivate relationships with outside agencies to increase CNCA recruitment and enrollment pipelines 
• Create, leverage and attend community opportunities to increase CNCA’s visibility with potential families
• Elevate challenges that arise within the network and work with VP of Student and Family Services to inform and improve work. 
• Research and develop a cohesive plan for effective enrollment and recruitment strategy across the CNCA network of schools.  
• Lead the development of structures, processes, and materials to increase the level of excellence across the CNCA network of schools  
• Monitor the effectiveness of enrollment and recruitment strategy procedures through the use of key metrics and adjust as needed
• Understand and navigate the political, social, economic, legal, and cultural context facing urban charter schools and the students they serve 
• Develop and maintain a dashboard to keep organization leadership and board informed on current needs and potential challenges
• Provide data‐driven enrollment forecasts and projections and generate action plans as needed to ensure student outreach and enrollment goals are met

Team Leadership & Performance Management Responsibilities

• Under the direction of the Vice President of Student and Family Supports, oversee, manage, and evaluate direct reports
• Provide ongoing coaching to and developing of direct reports including annual goal setting processes, periodic step backs and retreats, and consistent coaching meetings.
• Collaborate to develop and facilitate long-term, substantive, coherent professional development plans for enrollment team
• Monitor customer service quality across the network and prompt/facilitate training as needed.  
• Lead organization-level professional development on enrollment strategy, best practices, and customer service 
• Lead and train school site staff around canvassing, phone banking, robust lead follow-up, and more
• Design and launch student outreach efforts, including school visits and tours

Administrative Management & Compliance Responsibilities

• Publish and present regular status reports related to organization-wide enrollment, recruitment, and retention  
• Manage and administer registration, enrollment lottery and re-enrollment process and associated reporting for all students 
• Collaborate with the development department to create or leverage existing marketing, digital media and other electronic media outreach, website management around student enrollment,
• Lead network and school site marketing efforts for student recruiting and in hosting the school’s information sessions, open house, orientation, etc.  
• Assist with operations and compliance projects and tasks as needed 
• Communicate effectively orally and in writing  
• Other duties as assigned. 

NON-DISCRIMINATION STATEMENT 

Camino Nuevo Charter Academy (CNCA) prohibits discrimination, harassment, intimidation and bullying in educational programs, activities, or employment on the basis of actual or perceived ancestry, age, color, disability, gender, gender identity, gender expression, nationality, race or ethnicity, religion, sex, sexual orientation, parental, pregnancy, family or marital status, military status or association with a person or a group with one or more of these actual or perceived characteristics. Camino Nuevo Charter Academy requires that school personnel take immediate steps to intervene when safe to do so when he or she witnesses an act of discrimination, harassment, intimidation, or bullying. 

Questions or complaints of alleged discrimination, harassment, intimidation and bullying, equity or Title IX equity and compliance concerns should be directed to Margarita Domingo, Vice President of Human Resources. She can be reached at (213) 417-3410 or by mail at 3435 W Temple St. Los Angeles, CA 90026